EXPERIENCE
AMAZON
Area Manager | April 2022- Present
Created improvement plans for the facility by transferring 150k unsellable units in two weeks to achieve customer demand. Ensured that my team has all the tools needed to succeed and maintain the highest levels of safety, quality, and performance. Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.
Took proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Addressed operational issues that were affecting functional areas by removing 3,000 recalled units from the facility within a month. Managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met.
OUR DAILY BREAD DENTON
Marketing Intern | May 2021 - December 2021
Created sales report through excel for a fundraising event in order to track $70,000 in sales trends and donations. Streamlined purchasing options for fundraising event to optimize user experience by adding widgets to their website. Headed website development to better direct guest traffic to the appropriate destinations by creating and modifying pages. Continuously learned new platforms by using research in less than a week to train 80% of supervisors and upper management.
TOYOTA NORTH AMERICA
Lexus Guest Experience Intern | May 2019 - May 2020
Assisted guest concerns in under fifteen minutes, while simultaneously using five data bases at the same time. Used diffusing tactics to improved guest experience. Identified guest concern in under one minute by probing and active listening. Collaborated with other departments, such as Dealers, Lexus Financial Services, and Lexus Enform to troubleshoot errors.
Joined the digital communications team, involving teamwork and avid communication with our guest through a unique medium. Digital Communications has allowed me to properly work with our guest through their preferred channel such as email, social media, and surveys; additionally allowing me to reach out to the respected departments for further research.
MUSIC FESTIVAL AMBASSADOR
Social Media Marketing | January 2017 - January 2019
Managed social media marketing promotions for music festival entertainment groups. Improved promotional sales through creative marketing on all social media platforms over $11,000 per music festival. Significantly improved music festival awareness and customer reach by strategically placing ads.
THE RIDGE AT NORTH TEXAS
Leasing Agent | July 2018 - December 2018
Presented the model unit and provided information on all aspects of the property in a positive light. Determined the living standards, and economic viability to prospect customers. Acted as a landlord for the property owners, negotiated leasing terms, and closed sales.
